TERMS and CONDITIONS
GO WILD BALLOONING P/L Est. 1989

  1. Definitions
  • Service: Refers to hot air ballooning as outlined in this document, as well as any related products or customised activities arranged by agreement.
  • Service Operator: Refers to Go Wild Ballooning (GWB) or any independent contractor delivering services under this agreement.
  • GWB: Go Wild Ballooning Pty Ltd
  • YVB: Yarra Valley Ballooning
  • GB: Geelong Ballooning
  • YVB and GB both trade under Go Wild Ballooning Pty Ltd.
  1. Travel Identity Checks
    Upon arrival at the balloon meeting point, adult passengers may be required to show photo proof of identity. Children aged 6-12 may require proof of age. Failure to provide accurate identification may result in denied entry to the aircraft.

3. Travel and Personal Insurance
It is highly recommended that all passengers obtain their own travel insurance to cover:

  • Loss, damage, illness
  • Late cancellations or inability to reschedule

Passengers must factor in the possibility of short-notice cancellations due to:

  • Weather
  • Mechanical issues
  • Ground conditions
  • Operational limitations
  • No balloon will be flown under its minimum take-off weight

We accept no liability for:

  • Out-of-pocket expenses
  • Travel or accommodation costs
  • Loss of income
  • Personal belongings

Valuables should not be brought on board. Items left in vehicles or brought on flights are at your own risk. Passengers who miss the 14-day refund window may be able to claim via their own insurance. Have your insurer contact us directly for verification.

  1. Pre-Purchase Information
    By purchasing a flight through any GWB P/L website, the customer agrees to all Terms and Conditionss stated by the provider.
    This agreement signifies full understanding and acceptance on behalf of all recipients.
    We provide transparent product information (rates, validity, refunds) on our websites.
    Purchasing a service = acceptance of these Terms and Conditions.

Booking Terms

  • Bookings cannot be split across different days.
  • Once a booking ID is marked complete, it cannot be reused.
  • Unused passenger places or funds cannot be rebooked or refunded.
  • Change of mind passengers are not eligible for a refund in part or full.

Ballooning Breakfast

  • If the original breakfast venue is unavailable, a similar quality venue will be substituted at short notice.
  • Breakfast and flight must occur on the same day- no rainchecks or refunds for a missed breakfast.
  • Breakfast is usually post flight however, if weather delays the flight, breakfast may be before the flight
  1. No Smoking / Vaping / Dangerous Goods
    Smoking, vaping, or possession of flammable items is strictly prohibited during any part of the ballooning experience, not limited to:
  • In vehicles
  • At the launch site
  • During the flight
  • At the landing site

Prohibited items include (but are not limited to):

  • Cigarette lighters
  • Matches
  • Vapes
  • Aerosol sprays
  • Hand sanitiser

Non-compliance will result in denied entry to the aircraft and no eligibility for refund or reschedule.

  1. Copyright, Advertising and Reselling
    All website content and images are copyrighted to Go Wild Ballooning Pty Ltd.

No part of our websites (text, images, etc.) may be reproduced, advertised, or used for resale without written permission.
Flights advertised or sold on any online or social media platform without permission will be:

  • Deemed invalid
  • Non-transferable
  • Non-refundable
  1. Balloon Observers / Chasers
    We do not allow balloon chasers, followers, or observers to follow the flight.

It is illegal to enter:

  • Private property
  • Gated or council-restricted areas
  • Unauthorised entry on private property may be deemed by the landowner as trespass
  • Balloon followers are limited to public roads/areas only.
  • GWB accepts no liability for injury, damage, or trespass prosecution.
  • We recommend family/friends join passengers for breakfast after the flight.
  1. Weather Conditions and Meteorology
    Our flight regions are selected for calm, stable weather.
    Licensed commercial pilots monitor local weather multiple times each morning.
    A 35 minute flight is deemed a complete flight
    Avoid relying on general forecasts – they often do not reflect local early-morning ballooning conditions.
    Pilots use BOM-registered aviation data for balloon-specific weather insights.
    Flights aim to launch at sunrise.
    Sunrise is the daylight awakening of a new day, if cloud is present, we cannot guarantee you will see the sun
    Ballooning is weather-dependent; passengers must dress accordingly.
    If a flight is cancelled due to weather or safety concerns:
  • A Rebooking Link will be emailed to allow rescheduling to another day
  • Flight must be completed on or before expiry date
  1. Passenger Participation
  • Children aged 12 and under must be accompanied by a responsible paying adult.
  • Participation in balloon inflation/deflation is optional but encouraged.
  • Passengers with a pre-existing medical limitations, injury or illness obtain medical clearance before booking to ensure they can safely enjoy the activity.
  1. Pilot Cancellations and Rebooking
    Only the pilot may cancel a flight for safety or operational reasons.
    If a cancellation occurs:
  • You will receive a Rebooking Link.
  • Your booking and payment will be held as credit until the expiry date.
  • Weekday Bookings are valid only for weekday rescheduling (excluding most public holidays).
  • Weekend Bookings can be rebooked for any day, including public holidays.
  • Don’t wait until your expiry date to rebook – availability is not guaranteed.
  • If you wish to extend your booking past the expiry date, a $150 per person extension fee applies for an additional 12 months. This will revalidate and reinstate your flight product.
  1. Passenger Cancellations, No-Shows and Late Amendments
    All change requests must be made in writing. Verbal, SMS, or voicemail changes are not accepted.

Minimum notice periods:

  • Yarra Valley & Melbourne: More than 7 days
  • Geelong: More than 14 days
  • Exclusive flights or groups (8+ passengers): 14-day no change policy, unless otherwise agreed

Change fee $65 per person for any confirmed date amendments.
Failure to check-in during the specified window may result in a No Show.
Change-of-mind (not limited to weather, if not pilot-cancelled) = No Show.
No rescheduling or refunds apply in this case.
Medical certificates are not accepted for No Shows.
Pilots are solely responsible for assessing weather and making cancellation decisions.

  1. Medical Cancellations
    Passengers with an acute illness, injury, or medical condition preventing them from flying must:
  • Notify us via email as soon as possible before the flight date
  • Provide a valid Medical Certificate from a face-to-face doctor consultation stating the passenger is ‘unfit to fly in a hot air balloon’.
  • Certificates that are backdated, or issued for work purposes, will not be accepted.
  • Receipt of a valid Medical Certificate, does not initiate a booking extension or refund
  • Rebooking will only be considered if the Medical Certificate meets all 5 Australian Medical Association (AMA) Guidelines.
  • Passengers with a pre-existing medical limitations, injury or illness obtain medical clearance before booking to ensure they can safely enjoy the activity.

If accepted:

  • The passenger may rebook and fly before the expiry date.
  • A refundable booking will be deemed non-refundable but rebookable until the expiry date.
  • Hospital emergency certificates may be accepted if received before the flight date in writing stating you are unfit to fly in a hot air balloon.
  • If no “fit to fly” date is included, a Medical Clearance Certificate from the same doctor/clinic is required before rebooking.
  • Passengers presenting unwell on the day may be denied entry and deemed a No Show.
  • Passengers with chronic pain, illness, or injury are advised to consult their doctor for a medical clearance before booking any flight product.
  1. Pregnancy
  • Hot air ballooning is not recommended for pregnant persons.
  • We will not knowingly fly any person who is pregnant.
  • Pregnant individuals will be denied entry to the aircraft.
  • If pregnancy is undisclosed or unnoticed, the individual flies at their own risk.
  • We will not be held liable for any injury, loss, or medical / out-of-pocket expenses.
  • Pregnancy does not entitle a passenger to a refund or extension.
  • An exception to fly may be considered only with a Medical Clearance certificate from an Obstetrician.
  1. Amendments to a Product
    No changes (name, date, extension) will be accepted if:
  • The product has been advertised or sold online/social media without permission.
  • There is a copyright breach.
  • Product has expired.

If eligible for amendments, fees and conditions apply.

15a. Name Transfer on a Booking
Name changes are only considered: In writing

  • Fee $145 per person
  • Name changes are not permitted for Gift Certificate recipients.
  • In exceptional cases, with written consent, a Gift Certificate may be transferred to the purchaser only free of charge.
  • The legal owner of a gift certificate is the recipient, not the purchaser.
  • Name Change Fees do not include a validity extension past the expiry date.

15b. Date Changes to a Confirmed Booking
No changes accepted

  • Within 14 days for Geelong flights
  • Within 7 days for Yarra Valley and Melbourne flights

Date Change requests must be in writing
Fee $65 pp
Verbal, SMS, or voicemail changes are not accepted.
Exclusive Flights or groups (8+ passengers) have a strict 14-day no-change policy across all locations.

15c. Rebooking and Extending a Booking Past Expiry Date

Passengers are encouraged to reschedule and ensure they complete their flight on or before the expiry date.
Requests to fly after expiry will incur reinstatement and extension fees of $150 per person, valid for 12 additional months, effective from original expiry date

  1. Re-Fly Policy
    On rare occasions, if a flight:
  • Is of poor quality
  • Has a duration under 35 minutes

The pilot may offer a Re-Fly.
The Re-Fly:

  • Covers the flight only (not breakfast or other inclusions)
  • Is valid for 3 months from the date of offer
  • Must be taken on a weekday
  • Is non-transferable and non-refundable

Passengers will be notified via email and must contact reservations to rebook and complete their flight within 3 months. No rebooking is accepted after 3 months

  1. Online Payment Platform – Booking Fees / Payment Surcharges
    All fees are:
  • Clearly displayed at checkout
  • Fees are non-refundable
  1. Passenger Identification
  • Adult photo ID (passport, driver’s licence, or similar) may be requested by our crew on the day.
  • Children aged 6-12 years may require proof of age.
  • Failure to provide valid ID may result in denied entry to the aircraft.
  1. Liability and Insurance
    GWB accepts no liability for direct, indirect, consequential, or incidental damages including, but not limited to, lost or damaged property, lost profits, savings, or disappointment.
    GWB may operate under a code-sharing or subcontracting arrangement. In such instances:
  • GWB is not liable for services, injury, loss, or damage.
  • GWB reserves the right to alter products, locations, or contents.
  • Equivalent services and value will be provided where necessary.

GWB is not liable for:

  • Out-of-pocket expenses
  • Travel, accommodation, loss of income, inconvenience or other associated costs from delays or cancellations

Passenger liability insurance is included in the flight price.
Passengers are strongly advised to obtain personal travel insurance, particularly:

  • If they are interstate / international / short-stay travellers
  • Booking a non-refundable or discounted package
  • Concerned about weather, delays, illness, or late/short notice cancellations

If a passenger cancels late, misses their flight, or does not arrive on time:

  • The flight is non-refundable and cannot be rescheduled.
  • All documentation is sent via the email provided at booking.
  • Check all email addresses provided including junk/spam folders.
  • GWB will call only if an email bounces.

Customer and Passenger Behavior:

  • Passengers must behave respectfully:
  • Company zero tolerance if any staff member deems your behavior as bullying, threatening, aggressive or defamatory received – written/verbal/online/phone
  • Violations may result in immediate cancellation without refund or reschedule.
  • Passengers must follow pilot/crew instructions.
  • Disruptive behavior = denial of entry + invalidated booking.
  1. Privacy Policy
  • All customers/staff must adhere to Terms and Conditions on the website and booking documentation.
  • GWB will only discuss booking/financial details with:
  • The purchaser (via email).
  • Not with Gift Certificate recipients.
  • Gift Certificate recipients are the legal owners, not the purchaser.
  • Passenger info is stored confidentially until the flight or expiry date.

20a. Standard Flight (Yarra Valley, Geelong, Melbourne) – Not Refundable

  • Valid 12 months, rebookable if cancelled by pilot
  • Strictly non-refundable
  • Recommended for local passengers with flexibility to rebook
  • Location-specific rebooking rules apply:
    YV weekday flights – YV weekday (no upgrades)
    Geelong flights – Geelong or YV weekday
    Melbourne flights – Rebook in any location.
  • Late cancellations / No Shows = forfeited booking
  • Pre flight date change and reschedule requests must be received in writing – fees apply
  • More than 7 days (YV and Melbourne)
  • More than 14 days (Geelong)
  • Fees apply to book and fly after expiry date $150 pp
  • Pilot-only cancellations / jpostponed flight qualify for a Rebooking Link
  • There is no post purchase upgrade to amend a standard flight to a refundable flight

20b. Refundable Flight Option – Premium Upgrade

  • Valid 12 months, rebookable and refundable.
  • Refunds must be:
  • Requested in writing within 14 days of the original cancelled flight date
  • Processed within 14 days (minus 10% admin fee and non-refundable payment processing fees)
  • After 14 days, booking is non-refundable, you may reschedule
  • If Geelong becomes unavailable, flight must be completed in YV
  • Geelong bookings can rebook to Geelong F-M, or to the YV and fly weekday excluding public holidays
  • No location upgrades available for YV
  • Melbourne bookings can rebook to any of our flying locations
  • All other products are strictly non-refundable
  • Refundable Option must be selected at the time of booking and cannot be added post purchase
  1. Yarra Valley Weekday Afternoon Exclusive Flights – Non-Refundable
  • Valid May-July only
  • 30-45 minute flight duration
  • If not flown by July 31, remaining validity converts to a YV weekday Tues, Wed, Thurs sunrise flight
  • No add-ons or upgrades
  • Rescheduling after expiry incurs a fee
  • Passengers who cancel late / No Shows = forfeited
  • Only pilots may cancel / postpone a scheduled flight
  • If postponed by a pilot, a Rebooking Link will be provided to allow a reschedule within the validity period
  1. Vouchers
  • Purchased through a 3rd party (not Go Wild Ballooning)
  • Non-refundable in part or full
  • Redeemed via a secure portal; booking details verified
  • Flight must be completed on or before expiry date on voucher
  • Valid only for original location and inclusions
  • May be transferred (fees apply)
  • Cannot be redeemed post-expiry
  • Unredeemed vouchers = not eligible for extensions or refunds
  • Resale online invalidates the voucher
  • Not recommended for short-stay / interstate / international customers
  1. Gift Certificates (GCs)
  • Strictly non-refundable and non-transferable
  • A recipient whose name is printed on a gift certificate is the legal owner, not the purchaser
  • Full-rate GCs = 3-year validity
  • Special occasion discounted and donated GCs = 1-year validity.
  • Redeem online via website homepage
  • Flight must be completed on or before the expiry date
  • Unredeemed expired GC’s cannot be redeemed, reinstated or extended in our system = forfeited
  • Location-specific redemption rules apply
  • Booking must include all passengers on the same day
  • Fees apply to all booking amendments:
    7 days minimum (YV and Melbourne)
    14 days minimum (Geelong)
  • Selling online voids the GC
  • In some cases, GCs may be transferred to the purchaser only (conditions apply)
  • Postponed flights – fees apply to rebook a redeemed GC & fly after the expiry date
  1. Gift Cards
  • Valid to redeem and use in any of our flying locations
  • Valid 3 years from purchase date
  • Non-refundable, no exchange for cash
  • Can be used / redeemed once only, no partial use / refund
  • If not redeemed by expiry date, invalid to redeem
  • Can apply full value to flight and pay the difference if any
  • If applied to a refundable flight, the card value remains non-refundable
  • Not reissued if lost/stolen
  • Not valid with Exclusive Flights, Gift Certificates, or Accommodation Packages
  1. Exclusive Flights – Non Refundable
  • Valid 12 months
  • Rebookable if postponed by pilot
  • Strictly non refundable in part or full
  • Original confirmed passengers must rebook and fly together on the same day
  • Rates differ depending on the day confirmed, (Tues, Wed, Thurs) (Mon & Fri) (Sat, Sun & Public Holidays)  – no upgrades available
  • Booking cannot be split / flown over different days
  • Name transfer – fees apply $145 pp
  • Breakfast is cancelled if flight is postponed
  • Late cancellations / No Shows = forfeited
  • Rebooking fees apply to revalidate for 12 months & fly after expiry date – $195 pp
  • Afternoon Flights for 2 – convert to sunrise weekday flight after June to expiry date
  • Transferrable (fees apply)

 

Refunds

a) Refundable Option – Premium Upgrade

  • Valid refund requests must be received in writing within 14 days of the original cancelled flight date
  • Processed within 14 days.
  • Subject to 10% non-refundable admin fee
  • Non-refundable booking / payment surcharge fees
  • After 14 days – rescheduling is required and booking is non refundable

b) Agents and Third Party Refunds

  • Refunds processed only if agent:
  • Adheres to Terms and Conditions.
  • Emails written request within 14 days of original booking date.
  • Non-refundable booking / payment surcharge fees – if applicable
  • Subject to 15% non-refundable admin fee
  • After 14 days – rescheduling is required and booking is non refundable

c) Corporate Groups / Event Organisers – Invoiced Payments
Eligible refunds:

  • Must be requested in writing within 14 days of the original cancelled flight date.
  • Non-refundable booking / payment surcharge fees – if applicable
  • Subject to 20% non-refundable admin fee
  • After 14 days – rescheduling is required and booking is non refundable

d) General Refund Info

  • Flight + breakfast must be completed the same day.
  • No refund for breakfast missed.
  • Late cancellations / No Shows = No refund.
  • Only pilots may cancel flights.
  • Rebooking fees apply after expiry.

e) Travel and Personal Insurance

  • Strongly recommended for all passengers, especially:
  • Non-refundable / discounted package holders.
  • Interstate / international visitors.
  • Short-stay travellers who may not be able to reschedule.
  • Insurance may cover:
  • Weather, delays, illness, loss, missed flights.
  • GWB not liable for any travel or accommodation expenses or loss.

f) Online Payment Platform – Booking Fees / Payment Surcharges

  • All fees are:
  • Clearly displayed at checkout
  • Fees are non-refundable
  1. Accommodation and Flights Accommodation bookings proceed regardless of weather.
  • Failure to arrive = forfeit.
  • Hotel changes must be made directly with the venue & must be within their cancellation policy terms
  • If a flight is cancelled (non-refundable product), passengers are to reschedule and fly before expiry.
  • Refundable bookings:
  • Reschedule or request refund within 14 days of original cancelled flight date.
  1. Third Party Bookings
  • Third-party purchasers agree to all GWB Terms and Conditions.
  • This applies to bookings made through agents or resellers.

Terms and Conditions are subject to change in order to remain aligned with industry standards and/or company policy updates

Website: Open 24 hours for your convenience to book a flight or any gift product
Office: Monday to Friday  10am – 4pm
ABN: 45 007 283 098
P: +61 3 9739 0772
Website Link:  https://www.gowildballooning.com.au/