Terms & Conditions
Service refers specifically to the hot air ballooning mentioned on this documentation and generally to the range of products offered including customised activities arranged by agreement. Service operator refers to Go Wild Ballooning, any of its subsidiary companies or any independent contractor supplying/delivering the services to you under the terms of your agreement.
GWB refers to Go Wild Ballooning P/L
YVB refers to Yarra Valley Ballooning
GB refers to Geelong Ballooning
Yarra Valley Ballooning & Geelong Ballooning trade under Go Wild Ballooning P/L
COVID19 – Keeping Everyone Safe
We recommend all passengers read our COVID19 Policy & Safety Plan https://www.gowildballooning.com.au/wp-content/uploads/COVID-19-Policy-Safety-Plan.pdf. All passengers are required to check in on the flight morning by scanning our QR code or hand in the hard copy of the Passenger Acceptance & Declaration. Contactless body temperatures may be taken on the flight morning. If you are feeling unwell in the days preceding your flight please seek medical attention in accordance with Point 8. Medical Cancellations. On the flight morning if a passenger has a temperature or presents unwell, they will be denied entry to the aircraft. The booking will be deemed a Late Passenger Cancellation refer to T&C’s. A negative COVID-19 test result will be required by management prior to any consideration given in relation to a rebooking. If more than 7 days notice (YV), 14 days (Geelong) or 21 days for a Exclusive Private Flight is provided, a automatic rebooking will be granted. The booking will be deemed strictly non-refundable. All passengers may be required to wear a mask & gloves during the activity. Hand sanitiser is recommended however, it is strictly not permitted in the balloon basket.
COVID-19 Digital Passport Certificate – We will at all times comply with current Government directives for businesses. We require proof of COVID-19 double vaccinations for all passengers in the form of a digital passport certificate or similar, to be presented to our staff upon arrival on the flight morning.
Travel Identity Checks Between Regional Victoria & Metropolitan Melbourne – All passengers upon arriving at the balloon meeting point be required to produce ‘proof of identity including name, residential street address & suburb’. This will be checked against the details provided on the Booking Form, transferred to the Pilot Flight Manifest. If any details do not match or you do not provide proof of your identity when asked, you will be denied entry into the aircraft. This will be a mandatory request when regional & metropolitan Melbourne have different COVID-19 restrictions enforced by the State Government.
1. Important Pre-Purchase Information
When purchasing / booking one of our flight products from any website not limited to GWB, YVB or GB, the customer is also agreeing to the T&C’s of the supplier / merchant provided on that website. This is testament of the customers understanding & whole acceptance of the purchase on behalf of the passengers / recipients. If the customer / purchaser does not accept our T&C’s they are under no obligation to purchase any of our products or services on any website. Payment received for any service provided is acceptance of these T&C’s.
Important Breakfast Update: Until further notice, Chateau Yering Hotel will be open for breakfast Thursday through to & including Monday. Closed Tues & Wed. If passengers have a flight & breakfast booking & CYH is not open, they will receive a Breakfast Voucher after the flight, so they may book and enjoy on another day at their leisure.
2. Copyright & Advertising or Selling any of our Flight Services
All our websites & images are copyright to Go Wild Ballooning P/L. No persons can legally reproduce any part of our websites not limited to text or images for any purpose including but not limited to personal, promotional or advertising for fundraising or sale without having written permission from the copyright owner. Any flight purchased for services provided by GWB, YVB or GB will immediately be deemed invalid, non-transferrable & non-refundable in part or full if it is known that any of our services or products are being, or have been advertised for sale or sold on any social media or online selling platform without written permission from GWB P/L.
3. Balloon Observers / Balloon Chasers
We do not allow nor encourage balloon chasers & followers. Observers / followers are restricted from entering any private landowner property, any gated or restricted council property in any vehicle or on foot. Balloon followers are restricted to public areas & roads only and under no circumstances are they to enter any private or gated / locked property unless they have written permission from the property owner or relevant council. We will not be held liable for injury, damage or loss to any persons and / or property who trespass. Our launch and landing sites are different each day depending on the wind speed and direction making it difficult for balloon followers. We recommend having your family & friends join you for breakfast post flight.
4. Weather / Meteorology
- Our flying locations are chosen as they provide calm, cool air, suitable for flying hot air balloons
- The majority of flights do proceed on the scheduled day
- Commercial Pilots, trained in meteorology, re-evaluate the weather several times each morning
- Avoid following Melbourne weather forecasts, in particular long-range forecasts that provide an overall view of the whole day & are not necessarily relevant to early morning hot air ballooning
- Pilots have registered access to detailed weather reports from the Bureau of Meteorology (BOM) specific to ballooning in our flying locations
- We see the sunrise on most flights
- Hot air ballooning is a weather dependant activity
- No aviation flight or activity is ever 100% guaranteed as weather is not an exact science
- If your flight is cancelled by the pilot, we email a link so you can rebook & fly on another day
5. Passenger Participation
Most passengers find that their involvement in the inflation & deflation process enhances their ballooning experience, however, it is optional & if a medical condition prevents you from participating, please inform us prior to your flight date so a mention of this can be made against your name on the Flight Manifest.
6. Pilot Cancellations & Rebooking a Cancelled Flight
Pilots are the only persons who are authorised to cancel a scheduled flight. All passengers need to factor in the possibility of a short notice cancellation. On rare occasions a flight may be cancelled on the launch site prior to take-off. Cancellations may occur due to a number of reasons including but not limited to weather, mechanical, a change in operational limitations or COVID19 restrictions. If your flight is cancelled by a pilot, you will receive a Rebooking Link. Complete all details on the Reschedule Request & submit. Flight booking & payment details will be held in credit until your expiry date. Do not leave it to the last minute or close to the expiry date to rebook, we cannot guarantee availability at late notice. Weekends can book out in advance, if they are unavailable, look at rebooking midweek. Avail yourself to rescheduling as many times as necessary to ensure your flight is completed by the expiry date. It is your responsibility to make as many attempts as necessary to fly or your booking may expire. Any booking request to fly after the expiry date will incur additional fees.
7. Passenger/s – Cancelling a Confirmed Booking, Passenger Late Cancellations & No-Shows
Accepted for bookings made via the GWB, YVB & Bookme websites if received via email no less than 7 days prior to the flight date. Cancellations or amendments to Geelong Ballooning bookings accepted if received in writing no less than 14 days prior to the flight date. No verbal changes accepted. Not applicable for Exclusive Flights or large group bookings that have agreed to a 21 day no changes policy. Fees apply to any requests to amend or cancel a confirmed voucher booking. Passengers who do not follow the Passenger Pre Flight Instructions & Check-In the evening before the flight, or have a change of mind due to, but not limited to weather, will not be rescheduled or refunded in part or full. Booking details will be deemed a No Show. In this instance a Medical Certificate will not be accepted. No Shows & passenger late cancellations are strictly non-refundable & will not be rescheduled. Please allow our highly trained commercial pilots to evaluate the weather relevant to the flying area, they are the only persons authorised to cancel a scheduled flight. If a passenger becomes unwell in the day/s prior to their confirmed flight – see below
8. Medical Cancellations
If a passenger is displaying symptoms of COVID19 or becomes unwell in the 14 days preceding their flight, immediately contact our office via email & follow the instructions below. If a passenger has a acute injury, illness or medical condition that may prevent them from participating in the hot air ballooning activity they are also required to follow these instructions. INSTRUCTIONS email a Medical Certificate to our office no later than 3pm close of business the day before the flight. It will only be considered by management if it includes the 5 requirements as per the AMA Guidelines. If management accept a medical certificate the booking will be deemed non-refundable but eligible to rebook & fly before the expiry date. Medical certificates received after close of business 3pm the day before the flight, on the flight day or back dated will not be accepted. If a certificate does not provide a date when the passenger will be ‘fit to fly’ you will need to obtain a Medical Clearance Certificate from the same doctor/clinic prior to rebooking. If you have tested positive to COVID19, you will need a negative result & a Medical Clearance Certificate prior to contacting us. Passengers who have a high temperature reading on a flight morning & or present unwell & are denied entry to the aircraft will be required to provide a Medical Clearance certificate prior to rebooking. The booking will be deemed non-refundable & the passenger/s must rebook and fly prior to the expiry date. It is recommended passengers who have a chronic illness that may prevent them from participating in or enjoying the ballooning activity should obtain a Medical Clearance Certificate from their doctor before purchasing a flight.
GWB, YVB or GB will not knowingly fly any person who is pregnant. Pregnant persons will be denied entry to the aircraft or if it is not evident that a person is pregnant or they do not disclose this information, they inadvertently fly at their own risk. Pregnancy does not automatically initiate or entitle a passenger/s to a free extension of any flight package. Management may consider that a pregnant person can fly if a Medical Clearance Certificate is received from a Specialist Obstetrician.
10. Name Transfer on a Confirmed Booking & Redeemed Vouchers
Fees & conditions apply. Management will only consider requests received in writing if there is a minimum of 3 months validity remaining on a booking. Under no circumstances will we accept a change of name request if it is known that the product was advertised and / or sold on any social media or online selling platform, or if there was a breach of copyright. In this instance no changes will be accepted & the booking may be deemed invalid. The name change option is not available to Gift Certificate recipients. In exceptional circumstances & with written agreement from the recipient, we may transfer a Gift Certificate to the purchaser.
On very rare occasions the pilot may deem a flight to be of poor quality or the flight is of a short duration less than 30 minutes. The pilot may offer all passengers a re-fly. This offer is for the flight portion only and can only be taken midweek. This offer is valid for 3 months from the original confirmed flight date. In this instance all passengers will receive an email outlining the offer. It is your responsibility to email reservations to reschedule and complete the re-fly offer within the 3 month validity. This offer is non-transferrable & non-refundable. No rebooking requests will be accepted after 3 months.
12. Bank Fees
Fees are clearly displayed on the booking / purchase form at check-out and are processed accordingly. We reserve the right to accept visa & master card only. Bank fees are strictly non-refundable.
13. Passenger Identification
Photo identification & credit card verification may be requested on the flight morning by the pilot or ground crew. Failure to provide passport / drivers licence or similar photo ID & your credit card for booking verification, may result in you being denied entry to the aircraft.
14. Liability & Insurance
Under no circumstances will GWB be liable for direct, indirect, consequential or incidental damages including but not limited to lost or damaged property, lost profits or savings or damages for disappointment. GWB may arrange for the hot air ballooning to be performed under a ‘code sharing’ arrangement. It may sub-contract another company to provide you with your flight. In such instances GWB accepts no liability in connection with such services or for any loss, injury or damage to or in respect of any person or property. GWB reserves the right to alter contents or products and location when deemed necessary. GWB does however, warrant providing services of equal nature and value. In the event that a service must be delayed, cancelled or rescheduled, GWB will not accept any liability for travel, accommodation, loss of income, inconvenience or other costs incurred or lost through such cancellations / delays. Personal belongings brought on board the aircraft or left in our vehicles are done so at your own risk. We recommend that you do not bring valuables or large items. Cancellations may occur due to a number of reasons including but not limited to weather, mechanical & a change in operational limitations. All passengers need to factor in the possibility of a short notice cancellation. A flight duration of 35+ minutes is deemed a complete flight. We recommend the purchase of personal travel insurance to cover you in any instance including loss, damage, illness & late cancellations. Recommended for all passengers (including interstate & international) who have booked a discounted non-refundable flight & may not be able to reschedule if necessary & fly before the expiry date. Passenger liability insurance is included in the purchase price of each flight.
15. Passenger Responsibility
We advise passengers to initiate their own insurance in case of unforeseen circumstances that may prevent them from flying. This may be due but not limited to illness. Under no circumstances will flights be refunded or rescheduled if passengers cancel late or outside the terms of their purchase or do not arrive on time for their ballooning experience and miss their flight. Passengers are required to complete their flight package before the expiry date, therefore do not leave it close to the expiry date to book. Allow time to reschedule if necessary and complete your package by the expiry date to avoid additional extension fees. If weekends are not available, try booking midweek. It is your responsibility to make as many attempts as necessary to fly or your booking may expire. Ensure you have received relevant documentation prior to your flight date. All bookings are processed and confirmed within 6 hours or the next business day. The email address we use to correspond with passengers, is the one provided to us on the Booking Form. We phone passengers immediately if an email bounces back due to an incorrect email address otherwise we assume you have received all documentation. Check your Junk & Spam folder for any emails.
17. Premium Flights / Geelong Flight Rates / Family Flights / Agent Bookings / Bookme – Refundable
Refundable, conditions apply. Valid for 12 months from the first flight date. Our pilots are the only authorised persons who may cancel a flight. If your flight is cancelled by a pilot, you will receive a Rebooking Link. Rebooking fees apply if you request to reschedule after the expiry date. If breakfast was included, it will also be cancelled. Transferrable to other individuals, non-refundable fees apply. Refund requests are accepted via email within 14 days of the first flight cancellation. Eligible refunds are processed within 21 days less a $20 pp administration fee & processed through CommWeb to the credit card used when booking. Credit / debit card fees charged at the time of purchase are strictly non-refundable. Bookme customers if eligible will receive a refund from Bookme. No amendments or cancellations will be accepted to a booking made via the GWB, YVB or Bookme websites less than seven (7) days prior to the flight date. No amendments or cancellations accepted to a booking made via the Geelong Ballooning website less than fourteen (14) days prior to the flight date. Late passenger cancellations & No Shows, will not be refunded or rescheduled. GWB reserve the right to accept amendments to bookings if received in writing within the terms of purchase. Office hours Monday – Friday between 9am & 3pm.
18. Midweek or Weekend /Any Day Flight Specials – Non Refundable
Discounted & strictly non-refundable. Valid for 12 months from the first flight date.
Recommended for passengers who live local to the Melbourne & Yarra Valley area who have the flexibility to reschedule if required and complete the flight by the expiry date. Rebooking fees apply to any request to reschedule after the expiry date. Transferrable to other individuals, non-refundable fees apply. No changes will be accepted to a booking less than seven (7) days before the flight date. Passenger late cancellations & No Shows, will not be refunded or rescheduled. Our pilots are the only authorised persons who may cancel a scheduled flight. If your flight is cancelled by a pilot, you will receive a Rebooking Link. GWB reserve the right to accept amendments to bookings if received in writing more than 7 days before the flight date & during office hours Monday to Friday 9am – 3pm.
19. Vouchers – Non Refundable
Strictly non-refundable after 7 days from the purchase date or once redeemed. Vouchers are redeemed through the portal & all details verified prior to processing a booking request. Non-redeemed vouchers are eligible for a refund within 7 days of the purchase date. Discounted vouchers must adhere to the T&C’s provided on the website when purchasing. Valid to book in accordance with the purchase inclusions and in the selected location only. The flight must be completed by the expiry/valid to date advertised on the website & voucher. Vouchers may be transferred once redeemed, non-refundable fees apply. Vouchers will immediately be deemed invalid & non-transferrable if advertised for sale on any social media or online selling platform. Not recommended for interstate or international customers on holiday or short stay itinerary who are unable to reschedule if necessary and complete the flight on or before the expiry date. Rebooking fees apply to any request to reschedule after the expiry date. A complimentary one month extension will be granted if you have had 3 flight attempts within the validity period& have had all 3 flights cancelled by the pilot. Late passenger cancellations & No Shows will not be refunded or rescheduled. Our pilots are the only authorised persons who may cancel a scheduled flight. If your flight is cancelled by a pilot, you will receive a Rebooking Link. GWB reserve the right to accept amendments to bookings if received in writing more than 7 days prior to the flight date, during our opening hours & will incur a non-refundable rebooking fee. No changes accepted within 7 days of a flight date. Office hours Monday to Friday between 9am & 3pm.
20. Gift Certificates – Non Refundable & Non Transferrable
GC’s are non-refundable in part or full and are strictly non-transferrable, nor can they be redeemed for cash. GC’s are redeemed & booked online via the website homepage. Click the icon and complete the Booking Request Form. GC validity commences from the date of purchase to the expiry date located thereon. Rebooking fees apply if you request to reschedule after the expiry date. The new validity period regardless of when payment is made takes effect from the expiry date on the GC. Rebooking fees are strictly non-refundable. Our pilots are the only authorised persons who may cancel a scheduled flight. If your flight is cancelled by a pilot, you will receive a Rebooking Link. No changes will be accepted to a GC booking purchased via the GWB or YVB websites if the request is received less than seven (7) days prior to the flight date. No changes accepted to a GC booking purchased via the Geelong Ballooning website if the request is received less than fourteen (14) days prior to the flight date. In this instance booking details will not be changed. If it is known that a GC has been advertised and / or sold on any social media or online selling platform it will be deemed invalid. The name change option is not available to recipients of GC’s. In exceptional circumstances & with written agreement, we may transfer a GC to the purchaser. Late passenger cancellations & No Shows, will not be refunded or rescheduled. Office hours Monday to Friday 9am – 3pm.
21. Exclusive Flights – Non Refundable
Strictly non-refundable. If your flight is cancelled by the duty pilot please reschedule & ensure you have completed your flight package either on or before the expiry date. If breakfast was included it will also be cancelled. Passenger late cancellations & No Shows, will not be refunded or rescheduled. The pilot is the only authorised persons who may cancel a scheduled flight. If your flight is cancelled by a pilot, you will receive a Rebooking Link. Reschedule requests made after the expiry date will incur additional rebooking fees, $195 per person for 6 months back dated to the expiry date. Transferrable to other individuals, non-refundable fees apply. GWB reserve the right to accept amendments to bookings if received in writing more than 21 days before the flight date. Office Hours Monday to Friday between 9am & 3pm.
22. Platinum Flights – Refundable
Allows passengers the flexibility to make late changes via email to a booking up to 48 hours before the flight date. Valid for 12 months from the first flight date. Non-Refundable if you cancel or change booking details within 2-6 days before your flight date. In this instance your booking details will be held in credit and applied when you reschedule and complete your flight before the expiry date. Passenger late cancellations & No Shows, will not be refunded or rescheduled. The pilot is the only authorised persons who may cancel a scheduled flight. If your flight is cancelled by a pilot, you will receive a Rebooking Link. If breakfast was booked through GWB it will also be cancelled. Rebooking fees apply if you request to reschedule after the expiry date. Transferrable to other individuals, non-refundable fees apply. Refund requests are accepted in writing within 14 days of the first flight cancellation. Eligible refunds are processed within 21 days less a $20 pp administration fee & processed through CommWeb to the credit card used when booking. Credit / debit card fees charged at the time of purchase are strictly non-refundable. GWB reserve the right to accept amendments to bookings via email if received more than 48 hours before the flight date and during office hours Monday to Friday between 9am & 3pm.
23. Refunds apply to a advertised refundable flight package less an administration fee. Valid only when the customer has adhered to the terms of the purchase & requested a refund in writing within 14 days of the first flight cancellation. All other advertised flight packages including discounted flight specials, exclusive flights, vouchers & gift certificates are strictly non-refundable in part or full.
24. Accommodation & Winery Tours
These products are not affected by weather and will proceed on the booked date. Failure to arrive will result in a forfeit of any monies paid for that service. Any changes need to be made directly with the venue or tour company.
25. Melbourne CBD Hotel Transfers – Flight Location Yarra Valley – Not Available
Available to purchase in conjunction with Platinum & Premium packages only. When requested & if a driver is available, reservation staff will forward the Melbourne CBD Hotel Transfer Booking Form. GWB reserve the right to transfer a minimum of two passengers from hotels within area code 3000. GWB cannot guarantee an available driver at short notice. UBER is highly recommended for late notice transfers. Transfer fees are non-refundable if the flight is cancelled by the pilot whilst you are in transit from Melbourne to the Yarra Valley or upon having arrived at the meeting point / launch site. In most cases the flight would be cancelled by the pilot before the transfer from your hotel. In this instance you would not be charged for this service. COVID19 restrictions may prevent us from offering this service.
Website: Open 24 hours a day for your convenience, booking orders receive immediate confirmation
Office Open: Monday to Friday to 3pm (15:00)
ABN: 45 007 283 098
P: +61 3 9739 0772
Website Link: https://www.gowildballooning.com.au/
T&C’s may be subject to change without notice