Go Wild Ballooning Terms & Conditions

1. Important Information: Prior to booking or purchasing through Go Wild Ballooning please ensure that all booking participants have read and agreed to the following Terms & Conditions. If you do not accept our T&C’s you are under no obligation to purchase any of our products or services. Payment received for any service provided by Go Wild Ballooning is acceptance of the Terms & Conditions.

2. Definitions:

GWB refers to Go Wild Ballooning
Service refers specifically to the hot air ballooning mentioned on this documentation and generally to the range of products offered by GWB including accommodation / winery tour packages and customised activities arranged by agreement. Service operator refers to Go Wild Ballooning or any independent contractor supplying/delivering the services to you under the terms of your agreement with GWB.

3. Booking A Flight:
We fly 7 days a week weather permitting. Weekends can book out in advance so book early to secure your preferred date. We generally have availability midweek so if our weekends are full, try booking midweek Monday – Friday. GWB reserve the right to fly with a minimum of 6 passengers.

4. Checking Flight Availability:
Choose your preferred flight package on our website & click the date you wish to fly on the calendar provided. If the day is unavailable it will not allow you to proceed, please choose another date and complete your booking form – submit.

5. Balloon Observers / Chasers:
GWB does not allow nor does it encourage balloon chasers. They are restricted from entering any private landowner property, any gated or restricted council property either in GWB vehicles, in privately owned vehicles or on foot. Balloon chasers are restricted to public areas & roads only and under no circumstances are they to enter any private or gated / locked property unless they have written authority from the private landowner or relevant council. GWB will not be held liable for injury, damage or loss to any persons including their property who trespass. We request that passengers discourage their friends and family from being a balloon observer or follower. Balloon launch and landing sites differ daily depending on the wind speed and direction.

6. Weather / Meteorology:
Ballooning is a weather dependant activity, the majority of our flights do proceed on the scheduled day. Passenger safety is our first priority and your CASA approved pilot trained in meteorology will cancel if conditions are unsuitable. No aviation flight or activity is ever 100% guaranteed. Avoid following Melbourne weather forecasts and in particular long-range forecasts that are not relevant to early morning ballooning in the Yarra Valley. GWB has registered access to detailed weather reports from the Bureau of Meteorology (BOM) specific to ballooning in the Yarra Valley. Passengers who evaluate the weather themselves and cancel their booking outside of the terms of their purchase will not be rescheduled or refunded. See Point 8. Email reservations if you need to reschedule a flight cancelled by the pilot and ensure you have completed your flight before the expiry date.

7. Pilot: Cancellations & Rebooking a Cancelled Flight
Our pilot is the only person who is authorised to cancel a scheduled confirmed flight. All passengers need to factor in the possibility of a short notice cancellation. Cancellations may occur due to a number of reasons including but not limited to weather, mechanical & a change in operational limitations. If your flight was cancelled by the GWB duty pilot please reply to the Reschedule Request email with your preferred reschedule day/dates for prompt confirmation.

Flight booking & payment details will be held in credit until the expiry date located on your Itinerary Confirmation. Please do not leave it to the last minute or close to the expiry date to rebook, GWB cannot guarantee availability at late notice. Weekends can book out in advance, if they are unavailable, look at rebooking midweek and please avail yourself to reschedule as many times as necessary to ensure your flight is completed by the expiry date. It is your responsibility to make as many attempts as necessary to fly or your booking may expire. A booking request made after the expiry date will incur additional reinstatement fees $50 pp for 3 months, $100 pp for 6 months. If there has been a rate increase on the equivalent package, upgrade fees will apply.

8. Passenger: Late Cancellations & No Shows
No Shows & Late Cancellations refer –

To individual members of a booking / all the members in a booking who cancel late and / or do not provide an email to our reservations office in accordance with the terms of the flight package purchased.

Passengers who do not follow the Passenger Pre-Flight Instructions on their Flight Itinerary Confirmation, do not ‘Check-In’ with the pilot, do not arrive at the balloon meeting point on time or arrive late and consequently miss their flight, will be deemed a No Show.

Passengers who make their own ‘weather call’ and decide they do not wish to fly will be deemed a No Show.

No Shows & Late Cancellation Bookings are strictly non-refundable and not eligible to be rescheduled. Refer Point 9. Medical Cancellations

9. Medical Cancellations:
If a passenger has an injury, illness or medical condition that may prevent them from participating in the hot air ballooning activity, they are required to consult their registered medical practitioner & have the clinic scan & email GWB a Medical Certificate either on or before the flight date. Medical Certificates received will only be considered (for a flight reschedule) by management if it includes the 5 medical certificate requirements as per the AMA Guidelines. Late cancellations are strictly non-refundable & non-transferrable. A Medical Certificate received after the flight date or back dated will not be accepted.

10. Re-Fly:
On the rarest of occasions the duty pilot may deem a flight to be of poor quality or the flight is of a short duration less than 30 minutes, the pilot may offer all passengers a re-fly free of charge. This offer is for the flight portion only and can only be taken midweek. This offer is valid for 3 months only from the original confirmed flight date. It is the passengers responsibility to email reservations to reschedule and complete the re-fly offer within the 3 month validity. This offer is non-transferrable. No rebooking requests will be accepted after 3 months.

11. Platinum Flights: Flexible & Refundable
Purchased via the GWB website, valid for 12 months from the first confirmed flight date, are refundable – conditions apply. Valid to book 7 days a week.

Allows passengers the flexibility to make late changes via email to a confirmed booking up to 48 hours before the flight date.

Refundable less a $20 pp admin fee if you cancel via email more than 7 days before your flight date.
Non-Refundable if you cancel or change booking details between 2-6 days before your flight date. Your booking will be held in credit and applied when you reschedule and complete your flight package before the expiry date.

No changes (date, name, cancellation) will be accepted to a booking if received via email less than 48 hours (2 days) before your flight date. In this instance booking details will remain confirmed as per your Flight Itinerary Confirmation. Late Cancellations & No Shows, will not be refunded or rescheduled. Refer Point 9. Medical Cancellations

Our pilots are the only authorised persons who may cancel a confirmed flight. If your flight is cancelled by our pilot, rebook by replying to our Reschedule Request email. Reschedule requests made after the expiry date will incur additional reinstatement fees $50 pp for 3 months or $100 pp for 6 months. Customers are also required to pay the difference up to the current rate on the equivalent flight package. Transferrable to other individuals – fees apply $45 pp valid only for the period indicted thereon / expiry date. Reinstatement & ownership transfer fees are strictly non-refundable. If breakfast was booked through GWB it will also be cancelled.

Refund requests are accepted via email gowild@gowildballooning.com.au within 14 days of the first confirmed flight cancellation. Eligible refunds are processed within 21 days less a non-refundable administration fee $20 pp. Refunds are processed back to the credit card provided at the time of booking.

GWB reserve the right to accept cancellations & amendments to confirmed bookings via email only. Office Hours Monday to Friday between 9am & 3pm.

12. Premium Flights / Bookme / Agent Bookings: Refundable
Purchased via the GWB or Bookme websites or through an Agent are valid for 12 months from the first confirmed flight date and are refundable – conditions apply. Valid to book 7 days a week.

Our pilots are the only authorised persons who may cancel a confirmed flight. If your flight is cancelled by our pilot, rebook by replying to our Reschedule Request email. Reschedule requests made after the expiry date will incur additional reinstatement fees $50 pp for 3 months or $100 pp for 6 months. Customers are also required to pay the difference up to the current rate on the equivalent flight package. Transferrable to other individuals – fees apply $45 pp valid only for the period indicted thereon / expiry date. Reinstatement & ownership transfer fees are strictly non-refundable. If breakfast was booked through GWB it will also be cancelled.

Refund requests are accepted via email gowild@gowildballooning.com.au within 14 days of the first confirmed flight cancellation. Refunds are processed within 21 days less a non-refundable administration fee $20 pp. Refunds are processed back to the credit card provided at the time of booking.

No changes (date, name, cancellation) will be accepted to a booking if received via email less than seven (7) days before your flight date. In this instance booking details will remain confirmed as per your Flight Itinerary Confirmation. Late Cancellations & No Shows, will not be refunded or rescheduled. Refer Point 9. Medical Cancellations

GWB reserve the right to accept cancellations & amendments to confirmed bookings via email only. Office Hours Monday to Friday between 9am & 3pm.

13. Specials: Non-Refundable
Purchased on the GWB website are strictly non-refundable. Valid for 12 months from the first confirmed flight date. Valid to book 7 days per week. Recommended for passengers who live local to the Melbourne & Yarra Valley area who have the flexibility to reschedule if required and complete the flight package by the expiry date. Reschedule requests made after the expiry date will incur additional reinstatement fees $50 pp for 3 months, $100 pp for 6 months. Customers are also required to pay the difference up to the current rate on the equivalent flight package. Transferrable to other individuals – fees apply $45 pp valid only for the period indicted thereon / expiry date. Reinstatement & ownership transfer fees are strictly non-refundable.

No changes (date, name, cancellation) will be accepted to a booking if received via email less than seven (7) days before your flight date. In this instance booking details will remain confirmed as per your Flight Itinerary Confirmation. Late Cancellations & No Shows, will not be refunded or rescheduled. Refer Point 9. Medical Cancellations

GWB reserve the right to accept cancellations & amendments to confirmed bookings via email only. Office Hours Monday to Friday between 9am & 3pm.

14. Gift Certificates: Non-Refundable
Gift Certificates are purchased via the GWB website & valid to book 7 days a week. Gift Certificates are redeemed online. Click the Redeem your Gift Certificate button on the homepage and complete the Gift Certificate Booking Request Form. Gift Certificate validity is from the date of purchase to the expiry date. Validity does not commence from the date of the first booking. Gift Certificates cannot be redeemed for cash or refunded in part or full. If your Gift Certificate requires extending past the expiry date, reinstatement fees apply $50 per person for 3 months and $100 per person for 6 months. Customers are also required to pay the difference up to the current rate on the equivalent flight package. Extension purchases take effect from the expiry date and if payment is made after the expiry date, validity will be back dated. Extension fees are strictly non-refundable.

No changes or amendments will be accepted to a booking if received via email less than seven (7) days before your flight date. In this instance booking details will remain confirmed as per your Flight Itinerary Confirmation. Late Cancellations & No Shows, will not be refunded or rescheduled. Gift Certificates are non-transferrable & will immediately be deemed invalid if re-gifted or sold. Refer Point 9. Medical Cancellations

GWB reserve the right to accept cancellations & amendments to confirmed bookings via email only. Office Hours Monday to Friday between 9am & 3pm.

15. Exclusive Flights: Non-Refundable
If your flight is cancelled by the duty pilot please reschedule & ensure you have completed your flight package either on or before the expiry date. If breakfast was booked through GWB it will also be cancelled. Any attempt to fly after the expiry date will incur extension fees $195 per person for 6 months back dated to the expiry date. No changes or additions accepted within 21 days of the flight date. Strictly non-transferrable & non-refundable.

No changes or amendments will be accepted to a booking if received via email less than twenty-one (21) days before your flight date. In this instance booking details will remain confirmed as per your Flight Itinerary Confirmation. Late Cancellations & No Shows, will not be refunded or rescheduled. Refer Point 9. Medical Cancellations

GWB reserve the right to accept cancellations & amendments to confirmed bookings via email only. Office Hours Monday to Friday between 9am & 3pm.

16. Vouchers: Non-Refundable
Discounted vouchers purchased through Groupon & not directly through GWB must adhere to the Terms & Conditions provided upon purchase/website, on the Voucher, Booking Form & Flight Itinerary. Valid to book midweek only Mon to Fri. Non-refundable once redeemed or after 7 days from the purchase date. The flight package must be completed by the expiry date advertised. Vouchers are non-transferrable upon redemption / booking. Vouchers are non-transferrable & will immediately be deemed invalid if re-gifted or sold.

Not recommended for interstate or international customers on holiday or short stay itinerary who may be unable to reschedule and complete the flight package on or before the expiry date. Voucher extensions available conditions apply. Date change requests received via email more than 7 days before a flight date will incur a rebooking fee prior to rescheduling and confirmation. No changes or amendments will be accepted to a booking if received via email less than seven (7) days before the flight date. In this instance booking details will remain confirmed as per your Flight Itinerary Confirmation. Late Cancellations & No Shows, will not be refunded or rescheduled. Refer Point 9. Medical Cancellations

GWB reserve the right to accept cancellations & amendments to confirmed bookings via email only. Office Hours Monday to Friday between 9am & 3pm.

17. Accommodation & Winery Tours:
Are not affected by weather and will proceed as per your confirmation / itinerary even if the flight is cancelled by the duty pilot. Failure to show will result in a forfeit of any monies paid for that service. These services are provided by other companies & are strictly non-refundable once purchased & confirmed. Accomm / Flight package date changes accepted if received in writing more than 14 days before the accommodation date – rebooking fees apply $40 pp

18. Melbourne CBD Hotel Transfers:
Available to purchase in conjunction with refundable (Platinum & Premium) packages only. Upon email request reservation staff will forward the Melbourne CBD Hotel Transfer Booking Form. GWB reserve the right to transfer a minimum of four passengers from hotels within area code 3000 only. GWB cannot guarantee an available driver at short notice. UBER is highly recommended for late notice transfers. Transfer fees are non-refundable if the flight is cancelled by the pilot whilst you are in transit from Melbourne to the Yarra Valley or upon having arrived at the meeting point / launch site. In most cases the flight would be cancelled by the pilot before the driver arrived at your hotel. In this instance you would not be charged for this service.

19. Credit & Debit Card Fees:
Fees are clearly displayed on your booking / purchase form and will be processed accordingly. All bookings and orders made online direct through the GWB website will incur a flat fee of 1.5% on all purchases. GWB reserve the right to accept VISA & Master Card only. Credit & Debit card fees are strictly non-refundable.

20. Liability:
Under no circumstances will GWB be liable for direct, indirect, consequential or incidental damages including but not limited to lost or damaged property, lost profits or savings or damages for disappointment. GWB may arrange for the hot air ballooning to be performed under a ‘code sharing’ arrangement. It may sub-contract another company to provide you with your flight. In such instances GWB accepts no liability in connection with such services or for any loss, injury or damage to or in respect of any person or property. GWB reserves the right to alter contents or products and location when deemed necessary. GWB does however, warrant providing services of equal nature and value. In the event that a service must be delayed, cancelled or rescheduled, GWB will not accept any liability for travel, accommodation, loss of income, inconvenience or other costs incurred or lost through such cancellations / delays. Personal belongings brought on board the aircraft or GWB vehicle are your responsibility and taken at your own risk. All passengers need to factor in the possibility of a short notice cancellation. Cancellations may occur due to a number of reasons including but not limited to weather, mechanical & a change in operational limitations.

21. Passenger Responsibility:
We advise passengers to initiate their own insurance in case of unforeseen circumstances that may prevent them from flying. This may be due but not limited to illness. Under no circumstances will flights be refunded or rescheduled if passengers cancel late or outside the terms of their purchase or do arrive on time for their ballooning experience and miss their flight. Refer Point 9. Medical Cancellations. Passengers are required to complete their flight package before the expiry date, therefore do not leave it close to the expiry date to book. Allow time to reschedule if needed and complete your package by the expiry date to avoid additional extension fees. If weekends are not available, try booking midweek. It is your responsibility to make as many attempts as necessary to fly or your booking may expire. Ensure you have received relevant documentation prior to your flight date. All bookings are processed and confirmed within 6 hours or the next business day. We phone passengers immediately if an email bounces back due to an incorrect email address otherwise we assume you have received your Flight Itinerary Confirmation. Check your Junk Box & Spam folder prior to contacting us. GWB require 3 days notice to resend a Flight Itinerary eg. if your booking is on a Monday please advise before 3pm Friday.

22. Privacy Policy:
All GWB staff members and customers/passengers agree to adhere to the Terms & Conditions provided on the GWB website and booking documentation.

Our privacy policy allows us to respond to email queries on our Platinum, Premium, Special & Exclusive bookings, including the financial transaction if received via email from the purchaser.

The recipient of a Gift Certificate or Voucher is the legal owner of that product / service.

We act to protect customer/purchaser details and will not disclose or discuss information about the purchase or the financial transaction with a recipient of any of our products.

Passenger information is held confidentially in our system until the flight is completed or the expiry date, whichever is first.

GWB Website: Open 24 hours a day for your convenience, bookings receive immediate confirmation
Office Open: Monday to Friday
Hours: 9am – 3pm (15:00)
Afterhours Assistance: 9739 0772 follow the prompts
A: 621 Maroondah Hwy COLDSTREAM VIC 3770 Australia
P: +61 3 9739 0772
E: gowild@gowildballooning.com.au
W: gowildballooning.com.au
Terms & Conditions may be subject to change without notice